Lincoln, Nebraska

Andy Stumpf

Technical Support Engineer II

I solve hard customer problems across platforms — and build the tools that make support scale.

GitHub LinkedIn

About

I'm a Technical Support Engineer II at Teamworks, where I work on complex customer issues and cross-platform product support. I also serve as a Google Workspace and Apple/Jamf administrator at Christ Lincoln Schools.

Before Teamworks, I was a Technical Escalations Specialist at LinkedIn, and spent nearly six years at Hudl across support, escalations, and QA engineering. I studied Theology at Concordia Chicago (transferred from Purdue).

Based in Lincoln, Nebraska — I care about clear communication, durable fixes, and building side projects that scratch real itches.

Featured Projects

bock-media

Self-hosted Flask/SQLite music server with a custom Alexa skill built to replace the deprecated Plex Alexa skill. Cloudflare tunnel streaming, a web admin console, phone-based remote controls, and Spotify-style fuzzy search with an Alexa phonetic matching tier. CI/CD via GitHub Actions with ruff, pytest, and a 60% coverage floor.

  • Flask
  • SQLite
  • Alexa
  • Cloudflare
  • GitHub Actions
  • pytest

Fandelity

Concept

iOS music trivia app combining ShazamKit with the Claude API for real-time trivia generation. Built with SwiftUI, Firebase, StoreKit 2, and AdMob — a playable concept exploring live audio recognition paired with generative Q&A.

  • SwiftUI
  • ShazamKit
  • Claude API
  • Firebase
  • StoreKit 2
  • AdMob

Home-category Feature

Professional

Multi-platform feature implementation spanning JavaScript, Kotlin, and Swift — focused on shipping consistent behavior while avoiding cross-platform regressions. Coordinated testing and rollout across web, Android, and iOS surfaces.

  • JavaScript
  • Kotlin
  • Swift
  • Cross-platform QA

Experience

  1. Teamworks

    Technical Support Engineer II

    Current role — complex escalations and cross-platform product support.

  2. Christ Lincoln Schools

    Google Workspace & Apple/Jamf Administrator

    Concurrent — device management, identity, and workspace administration.

  3. LinkedIn

    Technical Escalations Specialist

    Deep-dive troubleshooting for high-impact customer and internal issues.

  4. Hudl

    Support, Escalations & QA Engineering

    ~6 years progressing from frontline support through escalations into QA engineering.

Education: Theology, Concordia University Chicago (transferred from Purdue)

Contact

Open to conversations about support engineering, cross-platform work, or interesting side projects.

stumpf77@gmail.com Connect on LinkedIn